Privacy Policy
Woolio Custom Inc.
Effective Date: 03/05/2025
1. Introduction
Woolio Custom Inc. ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online or in person, and participate in our SMS campaigns. By using our services and opting into our SMS communications, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information to provide and improve our services, including:
- Personal Information: Name, phone number, email, address, and payment details.
- Measurement Data: Body measurements and apparel preferences.
- Technical Data: Device information, IP address, and interactions with our website.
- Communication Data: SMS interactions, customer inquiries, and feedback.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill custom clothing orders.
- To provide customer support and respond to inquiries.
- To personalize your shopping experience.
- To send order updates, exclusive offers, and promotional SMS messages (only with your consent).
- To improve our website, products, and services.
- To prevent fraudulent transactions and ensure security.
- To comply with legal obligations.
4. SMS Communications
By opting into our SMS marketing, you agree to receive promotional and transactional messages from Woolio Custom Inc. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying "STOP" to any SMS message received from us.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party vendors who help process orders, payments, deliveries, and SMS communications.
- Legal Compliance: If required by law or to protect our rights and safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- The right to access, update, or delete your personal data.
- The right to opt-out of SMS and marketing communications.
- The right to request data portability.
- The right to object to or restrict certain processing activities.
To exercise these rights, please contact us at sales@wooliocustom.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. Continued use of our services and SMS communications after changes are made constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Woolio Custom Inc.
Sales@wooliocustom.com
516-202-2605
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This Privacy Policy ensures transparency regarding how Woolio Custom Inc. handles customer data while providing a seamless and secure shopping experience, including SMS marketing communications.